Shipping Policy

Packing & Care:

We take more care in packing your orders, So that you receive the products safe. The products will be bubble wrapped and packed securely in appropriate boxes.

For Some products like Ceramic, Glass, Poly-stone, etc.

We may include the additional packing cost in the total product cost, to ensure safe shipping.

Delivery and Shipping:

Within Greater Chennai:

Imen Connexions offers same day local delivery and standard delivery which is processed within 1-3 business days. Prices vary accordingly.

Within Tamil Nadu:

All orders from rest of Tamil Nadu are processed within 1-3 business days. The orders should reach you within 3-4 business days or lesser.

For Other States:

All Orders will be delivered in 4-7 days, depending on shipping companies.

We aim to make the products reach your doorstep at the earliest. But if there is a significant delay in shipment of your order due to unforeseen situation, we will contact you via email or telephone.

Return Policy:

Our returns policy lasts 4 days.

If 4 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Our products are exclusive. Due to its fragile and singular nature we cannot allow returns. Hence, we urge you to be certain of your decision before purchasing. In the unlikely event where an item delivered is damaged, or a wrong item is been sent, kindly retain all the packaging materials, invoice and notify us at

    contact@imenconnexionsstore.com

  • Kindly provide us with a photograph or a video proof of the damaged item within 4 days.

Additional non-returnable items:

  • Gift cards.
  • Customised products
  • Downloadable software products.
  • Some health and personal care items.
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